SHIPPING INFORMATION

DOMESTIC

We ship via a trusted network of domestic carriers and you should receive your purchase within 5-7 business days for standard shipping. Please allow 1-2 business days for processing time. Although we try our best to ensure the best possible service from our carriers, we will not be held responsible if there are delays with delivery via the carrier. If your order is not delivered after 10 business days, please contact ahoy@jackriviera.com.

INTERNATIONAL

Jack Riviera loves to travel. We ship to the United States, Canada, the United Kingdom, Europe, New Zealand, Hong Kong and South Africa, with tracking on every international order. Shipping rates are shown at checkout.

IMPORT DUTIES & TAXES

International orders may be charged import duties, taxes (such as VAT or GST) and customs fees by the destination country. Unless stated at checkout, these charges are not included in our prices or shipping costs and are payable by the recipient when the parcel arrives. UK and European customers should expect to pay VAT at their local rate, plus any courier handling fee, on delivery. Please contact your country’s customs office if you’d like more information on fees and taxes for goods shipped from Australia.

Shipping somewhere not listed? Email ahoy@jackriviera.com and we’ll organise the best possible rate to send Jack to you.

ADDRESS DISCLAIMER

We rely on you to enter the delivery address correctly and cannot guarantee address changes as most orders are processed as quickly as possible. If your order is already processing or has already shipped, unfortunately we cannot change the address.

We will not be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is shipped back to us, we will be able to re-ship your order (customer will be required to pay additional shipping fees) or issue a refund minus shipping/processing fees and fees inquired for the return of package.